What Every Medical Professional Should Know About Appointment Reminders
Using your staff to make appointment reminder calls is time consuming, expensive,
and may often require staff to work overtime. There are much better uses of your employees' time than spending all afternoon making reminder calls. Moreover, since they call during normal business hours when your patients are at work they can't reach anybody and your no-show rates are skyrocketting.
Does that sound familiar? Well, you are not alone...
That’s why thousands of medical groups like
The University of Miami
UCLA Medical School
Beth Israel Deaconness Medical Center
Wellstar Health System
Dean Health System
US Healthworks
University of Alabama
University of Texas
University of Tennesee
and many more
have switched to ClientTell’s automated appointment reminders. Why?
It Will Free Up Your Staff
Making phone calls is one of the most hated and time-inefficient activities your staff does. Using appointment confirmation service allows them to spend more time providing better care for walk-in patients.
It Will Lower Your No-Shows
By calling up to 10 times per day and after normal business hours we reach more than 90% of all patients, thus lowering your no-shows by at least 20%.
It Helps Your Patients
In our busy lives, it is always nice to be reminded of your doctor’s appointment. Surveys show that 98% of patients approve of receiving a reminder call.
It’s Simple
There are only 3 steps to automating appointment reminders.
Step 1
You upoad your patient file to our secure website or secure FTP in the morning. It takes 2 minutes and is fully HIPAA compliant.
Step 2
ClientTell will
call using your personalized
scripts to remind your patients of their appointments
up to 10 times a day, between 12 pm and 8:30 pm. ClientTell
has a much better chance of reaching your patients and
delivering your message, which in turns lowers your
no-shows and increases your bottom-line revenue. Our calls are automated, but the scripts are recorded by a live person, so your patients will hear a human voice. The phone call will display your caller ID, so patients will think it originates from your clinic. Patients have the ability to confirm or cancel their appointments right over the phone.
Step 3
You are able to login to our secure website from any computer, 24 hours a day, and view the results of your patient reminder calls online. You can view call results in real time as they are being made, including who was contacted, who confirmed, who cancelled etc. Having this information in real time will enable you to adjust your schedule and fill the canceled appointments. Following is a sample report for one of our clients.
We reached 97% of all patients that we called.
No Contracts
We believe in providing a service that will make a difference. We earn your business every month. If at any point you need to cancel you won't pay any shut-down fees.
Try It Free for 30 Days
Put our statements to the proof by trying the service free for 30 days. We could have your practice up and running in a few days. After the trial your price is less than 20 cents per answered call.
And Here is ClientTell’s Guarantee
If after one month, you do not agree that ClientTell frees your staff and lowers your no-shows you don’t owe us anything, all you have to do is stop sending your appointment reminders data- there is no cost or obligation.
What is Required to Use Our Service
Internet connection. There is nothing for you
to buy or install. It’s just that simple!
Sample Script ()
This is Dr. Spencer’s office. We are calling to remind Michelle that you have an appointment on January 15 scheduled for 9:30 am. Please remember that all deductibles and co-payments are due at the time of service. Please contact us 24 hours in advance if you must cancel your appointment.
It is very important that you respond to one of the following options:
To confirm your appointment, press (1)
To replay this message, press (2)
To cancel your appointment, press (5).
Response to (1) - Thank you for confirming your appointment. We look forward to seeing you soon.
Response to (5) - We're sorry that you will be unable to keep your appointment. Please call us at your earliest convenience to reschedule an appointment time. Thank you!
What types of files we accept
- A readable flat text file generated from a print function in the management software
- Comma delimited file
- Other types may include popular formats such as Excel or Access
Every practice management software has an export feature, that can generate a file.
 
And Receive
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