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What Every Medical Professional Should Know About Appointment Reminders


Using your staff to make appointment reminder calls is time consuming, expensive, and may often require staff to work overtime. There are much better uses of your employees' time than spending all afternoon making reminder calls. Moreover, since they call during normal business hours when your patients are at work they can't reach anybody and your no-show rates are skyrocketting.

Does that sound familiar? Well, you are not alone...

That’s why thousands of medical groups like

The University of Miami
UCLA Medical School
Beth Israel Deaconness Medical Center
Wellstar Health System
Dean Health System
US Healthworks
University of Alabama
University of Texas
University of Tennesee

and many more have switched to ClientTell’s automated appointment reminders. Why?

It Will Free Up Your Staff

Making phone calls is one of the most hated and time-inefficient activities your staff does. Using appointment confirmation service allows them to spend more time providing better care for walk-in patients.

It Will Lower Your No-Shows

By calling up to 10 times per day and after normal business hours we reach more than 90% of all patients, thus lowering your no-shows by at least 20%.

It Helps Your Patients

In our busy lives, it is always nice to be reminded of your doctor’s appointment. Surveys show that 98% of patients approve of receiving a reminder call.

It’s Simple

There are only 3 steps to automating appointment reminders.

appointment reminders 3 steps


Step 1

You upoad your patient file to our secure website or secure FTP in the morning. It takes 2 minutes and is fully HIPAA compliant.

Step 2

ClientTell will call using your personalized scripts to remind your patients of their appointments up to 10 times a day, between 12 pm and 8:30 pm. ClientTell has a much better chance of reaching your patients and delivering your message, which in turns lowers your no-shows and increases your bottom-line revenue. Our calls are automated, but the scripts are recorded by a live person, so your patients will hear a human voice. The phone call will display your caller ID, so patients will think it originates from your clinic. Patients have the ability to confirm or cancel their appointments right over the phone.

Step 3

You are able to login to our secure website from any computer, 24 hours a day, and view the results of your patient reminder calls online. You can view call results in real time as they are being made, including who was contacted, who confirmed, who cancelled etc. Having this information in real time will enable you to adjust your schedule and fill the canceled appointments. Following is a sample report for one of our clients.

We reached 97% of all patients that we called.

No Contracts

We believe in providing a service that will make a difference. We earn your business every month. If at any point you need to cancel you won't pay any shut-down fees.

Try It Free for 30 Days

Put our statements to the proof by trying the service free for 30 days. We could have your practice up and running in a few days. After the trial your price is less than 20 cents per answered call.

And Here is ClientTell’s Guarantee

If after one month, you do not agree that ClientTell frees your staff and lowers your no-shows you don’t owe us anything, all you have to do is stop sending your appointment reminders data- there is no cost or obligation.

What is Required to Use Our Service

Internet connection. There is nothing for you to buy or install. It’s just that simple!

Sample Script (Listen)

This is Dr. Spencer’s office. We are calling to remind Michelle that you have an appointment on January 15 scheduled for 9:30 am. Please remember that all deductibles and co-payments are due at the time of service. Please contact us 24 hours in advance if you must cancel your appointment.

It is very important that you respond to one of the following options:
To confirm your appointment, press (1)
To replay this message, press (2)
To cancel your appointment, press (5).

Response to (1) - Thank you for confirming your appointment. We look forward to seeing you soon.
Response to (5) - We're sorry that you will be unable to keep your appointment. Please call us at your earliest convenience to reschedule an appointment time. Thank you!

 

What types of files we accept

  • A readable flat text file generated from a print function in the management software
  • Comma delimited file
  • Other types may include popular formats such as Excel or Access

Every practice management software has an export feature, that can generate a file.

 

And Receive

Bonus Free Report
How to Successfully Implement Appointment Reminder Service


You will learn:

What to look for when selecting a vendor

How to implement the service

What agreement and contracts you need to complete

How to create your scripts

How to explain the service to your staff

How to educate your patients

How to track no-shows

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

appointment reminders free trial
   
Name:
Company:
Email:
Zip:
Phone Number:
Daily Patients: 1-50 , 50-100 , 100+
Comments:

sign up for our appointment reminder service

We value your privacy. Your contact information will be kept confidential and will not be shared with anybody.

 

 

 

 

 

appointment reminders free trial
   
Name:
Company:
Email:
Zip:
Phone Number:
Daily Patients: 1-50 , 50-100 , 100+
Comments:

sign up for our appointment reminder service

We value your privacy. Your contact information will be kept confidential and will not be shared with anybody.


dOver the past year we have conducted three separate studies to determine the impact of confirmation calls on a clinic's no-show rate. The studies revealed each time we utililized ClientTell, the no-show rate dropped. We have received funding to provide confirmation calls for every Outpatient Clinic at Cincinnati Children's Hospital due to this exceptional ROI.

Your team has really been a big part of our success so we feel pretty lucky to have found you.

Sandy McVey
Cincinnati Children's Hospital


testimonialClient Tell is completing an average of 14,000 appt. reminder calls to our patients a month.  It takes me a couple of minutes per day to run my new appt. file and upload it to Client Tell. Upon implementing the telephone appt. reminder system, we called everyone and our no-show rate dropped to 5.8%. 

Your service has been outstanding and your products are very useful and affordable

Audrey Harless
State of Franklin Healthcare

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