How ClientTell Appointment Confirmation Works

You upload your patient file to our secure website or secure FTP in the morning. It takes 2 minutes and is fully HIPAA compliant.

ClientTell will call using your personalized scripts to remind your patients of their appointments up to 10 times a day, between 12 pm and 8:30 pm. ClientTell has a much better chance of reaching your patients and delivering your message, which in turns lowers your no-shows and increases your bottom-line revenue. Our calls are automated, but the scripts are recorded by a live person, so your patients will hear a human voice. We will include your caller ID, so the patients think that the call originates from your clinic. Patients have the ability to confirm or cancel their appointments right over the phone.

You are able to login to our secure website from any computer, 24 hours a day, and view the results of your patient reminder calls online. You can view call results in real time as they are being made, as well as every doctor’s daily schedule with results of the reminder calls. What’s more, it is extremely easy to use.

Why Use ClientTell Appointment Reminder Service

You will:

• Cut the cost of making an appointment reminder call in half
• Free your staff to take on other responsibilities
• Lower your no-shows
  
  

What is required to use our service

Internet and your existing software with appointment scheduling. There is nothing for you to buy or install. It’s just that easy!

Sample Script (Listen)

This is Dr. Spencer’s office. We are calling to remind Michelle that you have an appointment on January 15 scheduled for 9:30 am. Please remember that all deductibles and co-payments are due at the time of service. Please contact us 24 hours in advance if you must cancel your appointment.

It is very important that you respond to one of the following options:
To confirm your appointment, press (1)
To replay this message, press (2)
To cancel your appointment, press (5).

Response to (1) - Thank you for confirming your appointment. We look forward to seeing you soon.
Response to (5) - We're sorry that you will be unable to keep your appointment. Please call us at your earliest convenience to reschedule an appointment time. Thank you!

Daily Reports

During the calling session, you can login online and view a report which includes complete information of all calls made, including who was contacted, who confirmed, who cancelled etc. Having this information in real time will enable you to adjust your schedule and fill the canceled appointments.

What types of files we accept

• A readable flat text file generated from a print function in the management software
• Comma delimited file
• Other types may include popular database such as Excel

Every practice management software has an export feature, that can generate a file.

For more information dial: 1.877.244.9178