Appointment Reminder Service Report

ClientTell provides an online control panel which allows practices to log in and view the results of their appointment reminder calls in real time. They can sort reports by patient name, doctor name, date and time of appointment, date and times called, and result of call. They can also view past appointment reminders up to 60 days, as well as search for individual patients. In addition, ClientTell can email or fax these reports to the medical practice.

Creating custom reports for our appointment reminder service is free of charge. Clients log in to our secure website by entering a user name and password assigned by our IT department. Once on the website, customers can develop custom reports and upload their patient files. A user manual explaining how to use the online appointment confirmation report is provided to every client.

Following is an explanation of the sections found in the appointment reminder report.


Answered - Confirmed - Patient answers the phone and confirms the appointment.

Answered - Cancelled - Patient answers the phone and cancels the appointment.

Answered - No Response - A family member picks up the phone, but does not respond by pressing 1 to confirm, 2 to cancel, or 5 to repeat. Usually occurs when a family member answers the phone and is not sure whether to confirm or cancel.

Answered - Invalid Response - Patient answers the phone but presses a wrong button on the receiver.

Answered - Repeated Message - Patient answers the phone and presses 2 to repeat. After the message is repeated patient hangs up without confirming or canceling.

Answered - Hung Up - Patient answers the phone but doesn't listen to the entire message and never reaches the response options.

Answering Machine - An answering machine picks up the phone. For your benefit, our system leaves the message twice in case of an interruption. No response options are given.

Line Busy - We will call up to 10 times a day. If your practice is calling two days in advance then we will call up to twenty times.

No Answer - No one answers the phone and the patient does not have an answering machine. We will call up to 10 times a day. If your practice is calling two days in advance then we will call up to twenty times.

Invalid Phone No. - Patient could not be reached, because the phone number was invalid. Usually happens, when the number is lacking digits.

Out of Order - Patient could not be reached, because the phone was out of order.