Daily Reports

Following is an explanation of the sections found in the report.


Answered - Confirmed - Patient answers the phone and confirms the appointment.

Answered - Cancelled - Patient answers the phone and cancels the appointment.

Answered - No Response - Patient picks up the phone, but does not respond by not pressing 1 to confirm, 2 to cancel, or 5 to repeat. Usually occurs when a family member answers the phone and is not sure whether to confirm or cancel.

Answered - Invalid Response - Patient answers the phone but presses a wrong button on the receiver.

Answered - Repeated Message - Patient answers the phone and presses 5 to repeat. After the message is repeated patient hangs up without confirming or canceling.

Answered - Hung Up - Patient answers the phone but doesn't listen to the entire message and never reaches the response options.

Answering Machine - An answering machine picks up the phone. For your benefit, our system leaves the message twice in case of an interruption. No response options are given.

Line Busy - We will try to call up to 10 times a day. If your practice is calling two days in advance then we will call up to twenty times.

No Answer - No one answers the phone and the patient does not have an answering machine. We will try to call up to 10 times a day. If your practice is calling two days in advance then we will call up to twenty times.

Invalid Phone No. - Patient could not be reached, because the phone number was invalid. Usually happens, when the number is lacking digits.

Out of Order - Patient could not be reached, because the phone was out of order.