|
How long does it take to give lab results to your patients? If your practice is similar to most medical groups in the US, nurses and physicians spend hours every day trying to reach patients by phone or by mailing postcards.
Typically when lab calls are made patients are at work. This results in patients calling back the practice for their lab results multiple times, interrupting the receptionist and the nurse, resulting in constant phone tag.
These methods are ineffective and expensive.
How can ClientTell Lab improve your lab delivery?
When the nurse or physician receives the list of lab results to be given to patients, they dial a 1800 number or login to our website:
Using the phone, type in the first patient’s Medical Record Number, leave a message on patients' secure voicemails and move to the next patient.
With one phone call, the nurse or physician can leave 50 lab results in less than
15 minutes.
Using the website is even faster. You can pre-record all of your normal lab results and store them in the system as library messages. The nurse or physician can enter each patient's Medical Record Number, select the library message and send it immediately.
Detailed reports of all messages that are retrieved or not retrieved by patients are displayed on the website in real time, which protects you from liability. The reports show the exact date and time the message was left and when it was accessed.
How does ClientTell Lab work for patients
When patients leave your practice they will receive a patient card that we provide for you. The patient card gives instructions on how to retrieve messages 24/7 via a touch-tone phone or through the website: www.CheckYourLabResults.com. Patients can listen to their messages multiple times for up to two 45 days after which the messages are archived and stored in our system.
ClientTell Lab will:
Reduce incoming call volume
Eliminate phone tag
Lower your cost of delivering a lab result
|
Thank you very much for your thoughtfulness. I am pleased to be working with you. Your service has been outstanding and your products are very useful and affordable. Thanks for your service and commitment to excellence. I, too, hope that we will have a relationship for many years.
