Q: How easy is ClientTell Lab to operate?
A. ClientTell Lab has been specially designed to be user
friendly. No special technical knowledge is required to operate
the system. Once subscribed to the service, we will provide
free training and step-by-step information to make sure that
all who will use the system are confident in their ability
to effectively do so.
Do I need to purchase equipment to operate the system?
A. Absolutely not! All that is required to access ClientTell
Lab is a touch tone phone, which also means that implementation
of the system will not require the use of any additional office
space.
How and where can I access the system?
A. Anytime from anywhere. Many of the benefits of ClientTell
Lab derive from its portability and convenience. Once subscribed
to ClientTell, we will assign an individual 800 number for
immediate access to the system. Medical staff and patients
may enter the system anywhere at anytime day or night, by
simply calling the provided 800 number. This also means that
medical information may be stored and retrieved on the network
from the office or home 24 hours a day 7 days a week.
Q: Do we receive our reports via email or fax?
A. Either. We would be more than happy to send the report
to your practice by email or fax. Email is the preferred method
by most practices.
How long will the messages remain available to the
patients?
A. All messages will be retrievable by patients for 45 days
from their initial posting. During this period, the patients
may play the messages as frequently as they like. After 45
days all messages on the system are removed and permanently
archived. All archived messages are retrievable and will be
maintained for 7 years.
How will I know if patients are receiving their messages?
A. Patient Activity Report (PAR) will automatically be sent
to all physicians detailing recorded and retrieved messages
every two weeks. All PARs will indicate whether a normal or
abnormal message was recorded, so physicians or their staff
may call the patient if they have not accessed the information
in an acceptable amount of time.
Is ClientTell Lab adaptable to an office’s
specific needs?
A. ClientTell Lab contains many features, which allow the
system to be tailored to an office’s specific needs.
By design, the office staff may leave up to three minutes
of information for an individual patient to retrieve. The
system also contains a two minute General Allocation Recording
(GAR) which the medical office may choose to convey any information
they would like their patients to receive when they access
the system. For example, a doctor might send out a GAR containing
a simple reminder for patients to schedule an appointment
for a check-up every six months.
Can patients or medical staff access the wrong records?
A. NO! ClientTell Lab contains many safety measures, which
prohibit accidental access to the wrong records. Each office
is provided with an 800 number and a pass-code for system
access. Once in the system, all entered information is repeated
to the user and confirmed by the system to insure proper message
dissemination and to reduce errors. Additionally, patients
are given the office’s specific 800 number and an individual
pass- code at the time of their visit. Patients are allowed
three attempts to enter their information correctly, after
which they are disconnected from the system.
With this system will I lose personal touch?
A. Absolutely not. All messages are recorded in a doctor’s
or nurse’s voice. After a patient leaves the office
the personal touch ends and follow-up typically exists via
the phone. By reducing both office and patient stress and
increasing the ease of communication between the two, the
personal touch is greatly enhanced. If a patient is able to
hear a personal message from their physician regarding their
last visit, present condition, and treatment, then they are
reassured about their care.
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