ClientTell Lab Results is a secure digital voice mail, which allows your staff to leave confidential medical information for your patients. In turn, it also enables your patients to retrieve the information 24/7 from any touch-tone phone, without ever getting a busy signal.

Using ClientTell Lab your practice will be more efficient and profitable by:

Reducing incoming call volume

Eliminating phone tag

Making retrieval of lab results more convenient for patients

How Do you Leave Lab Results for Patients

When the nurse or physician receives the list of lab results to be given to patients, they dial an 800 number or login to our website:

 

Using the phone, they type in the first patient’s Medical Record Number, leave a message on the patient's secure voicemail and move to the next patient.

With one phone call, the nurse or physician can leave 50 lab results in less than 15 minutes.

Since most of your lab results are normal, you can pre-record all normal results and store them into the system as library messages, so you don't have to record them for each individual patient. All you have to do is assign a message number to a patient's Medical Record Number.

Using the website is even faster. The nurse or physician can enter each patient's Medical Record Number, select the library message and send it immediately.

Detailed reports of all messages that are retrieved or not retrieved by patients are displayed on the website in real time, which protects you from liability. The reports show the exact date and time the message was left and when it was accessed.

 

How Patients Get Their Lab Results

When patients leave your practice they will receive a patient card that we provide for you. The patient card gives instructions on how to retrieve messages 24/7 via a touch-tone phone or through the website: www.CheckYourLabResults.com. Patients can listen to their messages multiple times for up to 45 days after which the messages are archived and stored in our system.

 

Requirements

With ClientTell Lab there is no equipment to purchase or phone lines to install. All you and your patients need is a touch-tone phone!

Uses

• Lab/Test Result
• Answers to patient questions/inquiries
• Surgery and procedure scheduling
• Test Preps
• Post-op and pre-op instructions
• Patient education
• Pre-Cert/authorizations/referrals
• Billing Inquiries
• Practices are continuously finding new ways to use ClientTell Lab Results to their advantage.