Clients have recently asked if there is a way for them to know for sure that we received the file when they upload it on our website.
When the patient file is successfully uploaded on our website you should receive a confirmation message
at the top of the upload page. For those of you, who are emailing the file to us, you should receive an email confirmation. If for some reason we do not receive the file or there is a problem with it, we will always contact you via email and phone to request a new file. We do everything to make sure that you are taking care of. If you are concerned with any issues regarding your file please call us at 1.877.244.9178. We always have a person available to help you.
Use your ClientTell report to locate and update out-of-order telephone numbers.
Our report includes a field which lists patients with out-of-order phone numbers. You can use the report to make notes on the patients’ charts and then obtain the correct phone numbers when they come in for their appointments.
Please post your appointment files by 10 am on the morning they are to be called.
Posting appointment files by 10 am is necessary in the event there is a problem with your file. You can post the appointment file, either the night before, or first thing in the morning. It is easier to remember if you have a regular “post” time.
Make your patients feel appreciated by recognizing important dates.
Another way to set your practice apart from others is with birthday and anniversary messages. For much less than the cost of a stamp, your practice can deliver that “special” message.
We have recently developed new educational posters which explain our services to your patients. They are perfect to place in your waiting rooms and patient exam rooms. Educating your patients is the best way to lower your no-shows and decrease phone calls to your practice. During the next month we are giving 5 free posters to any of our clients who request them. An image of the poster can be found here.
Exciting news. One of our new clients, Trident Medical Center, has just informed us that our appointment reminder service has lowered their patient no-shows by 73% after just a couple of weeks use. There isn’t a better compliment than knowing that your service can really make a change. The secret to get such a result? Patient education. Tell every patient to expect a confirmation call from ClientTell, especially your new patients. Post bulletins in the waiting rooms explaining the service. Pay attention to invalid phone numbers on your reports and ask patients to update them. Eventually, as your patients get trained you will experience a huge change in your no-shows, which will directly improve your bottom line.
We are very pleased to introduce our new company blog. We will be providing company information, updates and issues regarding automated appointment reminders and lab results reporting. We welcome comments, feedback and questions.