When you login to ClientTell Online Reports, you will immediately see your current report displayed. The current report shows the results of your calls from the latest calling session. The appointment date is displayed at the top of the report. If you login while we make calls, you can see the results in real time, so if the report shows 0 calls it means that we haven’t started your calls yet. You can still go to custom reports and view your past calls up to 2 months back. For call results older than 2 months, please contact us at 877.244.9178.
April 25th, 2006
Use your “Special Notice” feature as a promotional tool for your practice. The special notice is at no additional cost and acts as a mini-commercial for your practice! Educate your patients using the Special Notice feature by letting them know the importance of sunscreen during the hot, summer months, let them know flu shots are available during flu season, make them aware of the importance of self-breast examinations during Breast Awareness Month, if your practice does clinical trials, advertise for candidates. You decide what you would like them to hear and can change the message as often as you like!
You can record your “Special Notice” by accessing your submenu and pressing #4.
If you do not feel your practice is utilizing the Lab System to its fullest advantage, please call our office at 877.244.9178 and a representative would be happy to schedule a training for your staff.
April 11th, 2006
University of Texas sent out patient surveys to test patient satisfaction and effectiveness of ClientTell Appointment Reminders. The results were overwhelming. 99% of patients responded that they received ClientTell call and they appreciated being reminded of their appointments. Add to that the consistent decrease of no-shows when using automated reminders and you get the best recipe for improving patient communication.
April 3rd, 2006
