Posts filed under 'appointment reminders'
To ensure accuracy and make sure we don’t miss making any calls for your office, please try to send your files in early in the day. If at all possible, submitting your files by 10:00 a.m. will allow us enough time to troubleshoot if there are any problems with your files. We can then get them imported with enough time to make all the calls. We normally start the systems between 11:00 a.m. and 12:00 p.m. and let them run until 8:00 p.m.
It is a joy working with every one of you. Thank you for your business.
June 12th, 2006
When you login to ClientTell Online Reports, you will immediately see your current report displayed. The current report shows the results of your calls from the latest calling session. The appointment date is displayed at the top of the report. If you login while we make calls, you can see the results in real time, so if the report shows 0 calls it means that we haven’t started your calls yet. You can still go to custom reports and view your past calls up to 2 months back. For call results older than 2 months, please contact us at 877.244.9178.
April 25th, 2006
University of Texas sent out patient surveys to test patient satisfaction and effectiveness of ClientTell Appointment Reminders. The results were overwhelming. 99% of patients responded that they received ClientTell call and they appreciated being reminded of their appointments. Add to that the consistent decrease of no-shows when using automated reminders and you get the best recipe for improving patient communication.
April 3rd, 2006
Below, is an example of the relationships that we have developed with our clients. Sandy Ariale with Trident Health System, a member of HCA Healthcare, was not only kind enough to give ClientTell a good reference, but she took the time to tell me about it. This is exactly what we strive for with all of our clients, to meet and exceed their expectations.
“Good morning!
I received a call for a reference on Client Tell’s service yesterday and I was happy to report to them that the support was OUTSTANDING and the overall service was BEYOND BELIEF!
Just thought I’d let you know……it is so refreshing to work with a company that has extremely high customer service standards and does whatever it takes to implement and maintain a service that works so well for our patients and those of us who have to get the service implemented and monitor it. Thank you!!”
March 15th, 2006
Do you know how much money is your practice losing from patients who don’t show up for their appointments? Consider this: Nationally, no-show rates average about 15%. If an average practice schedules 50 patients per day at a cost of $80 per visit and 15 % are no-shows, the practice loses approximately $600 per day in revenue. That’s $12,000 per month! Undoubtedly the best way to lower those no-shows is using appointment confirmations, which remind patients of their appointments and give them chance to cancel right over the phone, so you can schedule somebody else on their place.
March 3rd, 2006
Clients have recently asked if there is a way for them to know for sure that we received the file when they upload it on our website.
When the patient file is successfully uploaded on our website you should receive a confirmation message
at the top of the upload page. For those of you, who are emailing the file to us, you should receive an email confirmation. If for some reason we do not receive the file or there is a problem with it, we will always contact you via email and phone to request a new file. We do everything to make sure that you are taking care of. If you are concerned with any issues regarding your file please call us at 1.877.244.9178. We always have a person available to help you.
February 22nd, 2006
Use your ClientTell report to locate and update out-of-order telephone numbers.
Our report includes a field which lists patients with out-of-order phone numbers. You can use the report to make notes on the patients’ charts and then obtain the correct phone numbers when they come in for their appointments.
Please post your appointment files by 10 am on the morning they are to be called.
Posting appointment files by 10 am is necessary in the event there is a problem with your file. You can post the appointment file, either the night before, or first thing in the morning. It is easier to remember if you have a regular “post” time.
Make your patients feel appreciated by recognizing important dates.
Another way to set your practice apart from others is with birthday and anniversary messages. For much less than the cost of a stamp, your practice can deliver that “special” message.
February 15th, 2006
We have recently developed new educational posters which explain our services to your patients. They are perfect to place in your waiting rooms and patient exam rooms. Educating your patients is the best way to lower your no-shows and decrease phone calls to your practice. During the next month we are giving 5 free posters to any of our clients who request them. An image of the poster can be found here.
February 10th, 2006
Exciting news. One of our new clients, Trident Medical Center, has just informed us that our appointment reminder service has lowered their patient no-shows by 73% after just a couple of weeks use. There isn’t a better compliment than knowing that your service can really make a change. The secret to get such a result? Patient education. Tell every patient to expect a confirmation call from ClientTell, especially your new patients. Post bulletins in the waiting rooms explaining the service. Pay attention to invalid phone numbers on your reports and ask patients to update them. Eventually, as your patients get trained you will experience a huge change in your no-shows, which will directly improve your bottom line.
February 9th, 2006
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