ClientTell will have an exhibit at the HIMSS conference held in Orlando on 24th-28th. Our booth is 3534, right next to Oracle. We will be giving away several prizes. Stop by to see us and find out about the new and exciting developments we have planned for this year. We look forward to seeing you there.
Add comment January 7th, 2008
Answered- No response means that somebody answers the phone, listens to the entire message and chooses not to respond by not pressing 1 to confirm, 2 to cancel, or 5 to repeat. Usually occurs when a family member answers the phone and is not sure whether to confirm or cancel.
Add comment June 19th, 2007
The reason that we leave the message twice is to ensure that the patient receives the full message. Because there are so many variables with answering machines (makes, models, pre-recorded messages, length of record time, etc.), there are times when a message may start and the machine is still playing the out-going message. This will result in some of your message not being communicated. By playing the message twice your patients will never complain that they did not receive the full message.
Add comment June 4th, 2007
1. Community Acknowledgment: Simply put –the less your presence in the community the less your business with the community. There are many ways to make your name known in the community. Join your local chamber of commerce. Also, join a community service group (i.e. Lions, Elks, Rotary, etc.). People tend to do more business with people they are familiar with. Give more people a reason to know you; it will increase your business!
2. Expanding Online: Make pertinent information about your medical practice easily accessible for your patients by creating a website for it. More and more people rely on the internet for researching doctors and medical practices. A website would allow your patients to learn more about your medical practice and learn more about a variety of different services that your medical practice offers. Also, it will make it easier for them to share information about your medical practice with friends and family.
3. News Letters: If you do not already send out news letters for your medical practice then you should certainly consider doing so. News letters are great for several reasons. The most important advantage of mailing out newsletters to your patients is contact. They allow you to stay in constant contact with your patients and create a sense of caring for your patients that will in turn help gain their loyalty.
4. Paid Advertising: This is the unthinkable for many and even thought of as tacky for some medical practices. However, paid advertising should be considered for every practice. Paid advertising can be done in a very tasteful manner and can bring in additional revenue if done properly. It allows you to reach the majority of your target patient group. Statistics show that a television is on for at least seven hours in the average United States home. Seize the opportunity!
5. Articles: Identify the magazines, newsletters, and web sites that serve your target patient group. Then write articles and submit them for publication to these various news outlets. The people who read these will be more attentive and interested in what you have to say. This will help in spreading your practice name and what it has to offer. Also, make sure your patients and prospects know of your achievements and benchmarks by placing acknowledgments and congratulations in the local newspaper and definitely in your newsletter.
6. Physician Recognition: Would you prefer to go to a physician whom is not known for his great patient care or a physician who has been publicly recognized for his high quality of care and practice standards? Obviously you would go to the physician that is known for great patient care. Patients prefer to go to someone they think will take better care of them. So, show everyone that you will take great care of them! One way to obtain such recognition is through physician quality recognition programs like the National Committee for Quality Assurance (NCQA) and the Texas Council on Cardiovascular Disease and Stroke. This would be a great promotional item for your practice in all aspects of your marketing campaign.
7. Networking: It can be a hassle some times but it is a great way to obtain high references. Other physicians and nurses will not refer patients to a practice that they do not know well or a practice that keeps to itself. So, develop and maintain business relationships with physicians and nurses in hospitals and other clinics. Your practice should benefit greatly from it.
Add comment May 29th, 2007
This new feature allows patients to see your clinic’s caller ID when they receive an appointment reminder call. This will be especially useful for your new patients, who are not used to seeing ClientTell and are less likely to screen a call when they see that it is coming from your clinic.
For more information on this feature and availability please call our office at 1.877.244.9178.
Add comment July 27th, 2006
To ensure accuracy and make sure we don’t miss making any calls for your office, please try to send your files in early in the day. If at all possible, submitting your files by 10:00 a.m. will allow us enough time to troubleshoot if there are any problems with your files. We can then get them imported with enough time to make all the calls. We normally start the systems between 11:00 a.m. and 12:00 p.m. and let them run until 8:00 p.m.
It is a joy working with every one of you. Thank you for your business.
1 comment June 12th, 2006
When you login to ClientTell Online Reports, you will immediately see your current report displayed. The current report shows the results of your calls from the latest calling session. The appointment date is displayed at the top of the report. If you login while we make calls, you can see the results in real time, so if the report shows 0 calls it means that we haven’t started your calls yet. You can still go to custom reports and view your past calls up to 2 months back. For call results older than 2 months, please contact us at 877.244.9178.
Add comment April 25th, 2006
Below, is an example of the relationships that we have developed with our clients. Sandy Ariale with Trident Health System, a member of HCA Healthcare, was not only kind enough to give ClientTell a good reference, but she took the time to tell me about it. This is exactly what we strive for with all of our clients, to meet and exceed their expectations.
“Good morning!
I received a call for a reference on Client Tell’s service yesterday and I was happy to report to them that the support was OUTSTANDING and the overall service was BEYOND BELIEF!
Just thought I’d let you know……it is so refreshing to work with a company that has extremely high customer service standards and does whatever it takes to implement and maintain a service that works so well for our patients and those of us who have to get the service implemented and monitor it. Thank you!!”
Add comment March 15th, 2006
One of our clients, Aqua Blue Pool Services, informed us that our automated collection calls have lowered their account receivables by the amazing 40%. Imagine the impact the service would have on your business. The best thing is, you don’t have to make these uncomfortable calls. We can record multiple scripts with different tones, depending on the delinquency and make several consequent calls. To give it a free try, give us a call at 1.877.244.9178.
Add comment March 7th, 2006
Clients have recently asked if there is a way for them to know for sure that we received the file when they upload it on our website.
When the patient file is successfully uploaded on our website you should receive a confirmation message
at the top of the upload page. For those of you, who are emailing the file to us, you should receive an email confirmation. If for some reason we do not receive the file or there is a problem with it, we will always contact you via email and phone to request a new file. We do everything to make sure that you are taking care of. If you are concerned with any issues regarding your file please call us at 1.877.244.9178. We always have a person available to help you.
Add comment February 22nd, 2006
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