We are very excited about attending the MGMA conference in San Diego. Our booth is located next to Sage and McKesson. We will be giving away an iPod Touch. Stop by to meet us and drop your business card for the drawing. We look forward to seeing you there.
Add comment October 6th, 2008
VALDOSTA, Georgia – May 14, 2008 - ClientTell Inc. announced a new text message notification service for customers using ClientTell appointment reminders. In addition to a phone call, medical clinics now have the option to send a txt message to every patient few hours before the appointment as a last minute reminder to make it on time.
“With the increasing use of cell phones and txt messaging especially with the younger population, this is a very important addition that will further help with the problem of no-shows.” Says Yuri Koupenov, Marketing Manager at ClientTell. “We believe that a combination of a phone call 2 days in advance and a text message few hours in advance will completely eliminate the problem of forgetting the appointment which is responsible for half of all no-shows in the country.”
ClientTell, Inc.(www.clienttell.net) is a leading provider of automated messaging solutions for the healthcare industry. Headquartered in Valdosta, GA, ClientTell has gained a reputation for quality services and outstanding customer support. ClientTell’s innovative appointment reminder service, lab results reporting and collection calls greatly improve medical practices’ productivity and enhance the quality of patient care.
For more information about ClientTell please visit our website at www.clienttell.net or call 877.244.9178.
Add comment July 14th, 2008
Exciting News! We have just opened a new satellite office in Chicago, IL. ClientTell is growing by leaps and bounds and the new location will expand our ability to offer direct and timely sales and support services to our growing base of clients and prospects in the Midwest and North regions.
The new office address is:
ClientTell Inc.
PO Box 147255
Chicago, IL 60614-7255
Phone: 773-857-1590
We constantly try to improve our services and we look forward to providing you face-to-face contact and better support.
Add comment June 16th, 2008
ClientTell will have an exhibit at the NAHAM conference held in Dallas on May 2-6, 2008. We are very excited to join NAHAM for a second year. Last conference was a lot of fun and a great success. Our booth will be right across from Smart Source. We will be giving away an iPod Touch. Stop by to meet us and drop your business card for the drawing. We look forward to seeing you there.
Add comment April 24th, 2008
ClientTell will have an exhibit at the HIMSS conference held in Orlando on 24th-28th. Our booth is 3534, right next to Oracle. We will be giving away several prizes. Stop by to see us and find out about the new and exciting developments we have planned for this year. We look forward to seeing you there.
Add comment January 7th, 2008
We would like to thank all of our wonderful clients for your support and referrals that helped us add more than 100 new customers throughout the first half of the year.
Our continuing growth is a direct result of great clients. The ClientTell team deeply appreciates your willingness to provide feedback, opinions, and ideas on all of our services. We take all input seriously and use it to continually improve our services. Your feedback is essentially the foundation that supports our efforts and success. So, again, thank you!
If you have a question, comment, or an idea, please feel free to email our marketing team at marketing@clienttell.net or call us at 877.244.9178. We are always pleased to hear from you.
Add comment July 10th, 2007
National Cancer Institute has published a troubling study that shows mammography rates are going down in the US in most states.
The best solution the institute recommends is using a reminder system to call your patients and remind them to make an appointment for a mammogram.
At ClientTell we are commited to fighting breast cancer. It would be our pleasure to call all of your patients with a mammogram reminder call. There will be no setup fee and no charge for the script. You will only be charged your current per-call fee.
If you are interested, please contact us at 877.244.9178
Add comment June 8th, 2007
1. Community Acknowledgment: Simply put –the less your presence in the community the less your business with the community. There are many ways to make your name known in the community. Join your local chamber of commerce. Also, join a community service group (i.e. Lions, Elks, Rotary, etc.). People tend to do more business with people they are familiar with. Give more people a reason to know you; it will increase your business!
2. Expanding Online: Make pertinent information about your medical practice easily accessible for your patients by creating a website for it. More and more people rely on the internet for researching doctors and medical practices. A website would allow your patients to learn more about your medical practice and learn more about a variety of different services that your medical practice offers. Also, it will make it easier for them to share information about your medical practice with friends and family.
3. News Letters: If you do not already send out news letters for your medical practice then you should certainly consider doing so. News letters are great for several reasons. The most important advantage of mailing out newsletters to your patients is contact. They allow you to stay in constant contact with your patients and create a sense of caring for your patients that will in turn help gain their loyalty.
4. Paid Advertising: This is the unthinkable for many and even thought of as tacky for some medical practices. However, paid advertising should be considered for every practice. Paid advertising can be done in a very tasteful manner and can bring in additional revenue if done properly. It allows you to reach the majority of your target patient group. Statistics show that a television is on for at least seven hours in the average United States home. Seize the opportunity!
5. Articles: Identify the magazines, newsletters, and web sites that serve your target patient group. Then write articles and submit them for publication to these various news outlets. The people who read these will be more attentive and interested in what you have to say. This will help in spreading your practice name and what it has to offer. Also, make sure your patients and prospects know of your achievements and benchmarks by placing acknowledgments and congratulations in the local newspaper and definitely in your newsletter.
6. Physician Recognition: Would you prefer to go to a physician whom is not known for his great patient care or a physician who has been publicly recognized for his high quality of care and practice standards? Obviously you would go to the physician that is known for great patient care. Patients prefer to go to someone they think will take better care of them. So, show everyone that you will take great care of them! One way to obtain such recognition is through physician quality recognition programs like the National Committee for Quality Assurance (NCQA) and the Texas Council on Cardiovascular Disease and Stroke. This would be a great promotional item for your practice in all aspects of your marketing campaign.
7. Networking: It can be a hassle some times but it is a great way to obtain high references. Other physicians and nurses will not refer patients to a practice that they do not know well or a practice that keeps to itself. So, develop and maintain business relationships with physicians and nurses in hospitals and other clinics. Your practice should benefit greatly from it.
Add comment May 29th, 2007
One of the most difficult things for a medical practice to do is market itself to patients. More often then not, medical practices are not marketing something cool and trendy and they are not marketing something that is considerably low in cost. This can make it very tough to peak the interest of your target audience. So we have decided to post a list of some of the more obvious and often overlooked marketing tips that will certainly help in marketing your medical practice.
1. Simplicity: If the messages that you are trying to convey are too complicated, patients will not be able to comprehend your messages or they will misinterpret the messages. Statistics show that the average American reads at an eighth grade level. So, to ensure that a greater percentage of your patients will be able to read and understand the information that you present them, write your health messages at the 5th or 6th grade level. Use simple language and simple sentences.
2. Know Your Target Patients: You should research your ideal target patients. Once you have researched your ideal target patients then you can customize your marketing campaign in a manner that is specifically geared toward them. This will enable you to better convey your health messages to those who are within your ideal target patient group.
3. Accuracy: It is very important that your health messages accurately represent your medical practice. Patient loyalty and trust greatly decrease if they see any inaccuracy between what you are marketing and what they find when they come into your practice.
4. Involving Your Patients: Whether you are sending out newsletters, posting messages on your website, handing out brochures, or creating posters for patients always involve your patients. You can do this by using open-ended questions for them to ask themselves or for them to ask your employees. Open-ended questions make patients more attentive to what they are reading. These questions are great methods for making patients aware of problems they have that your medical practice can solve. This also increases patient interest and makes them better remember what they read.
Add comment February 6th, 2007
I was having dinner with a friend of mine yesterday, and she expressed the following frustration. Her urologist did a lab test on her and asked her to come back to the clinic to get her test result. She is a very busy woman and being confident that the test result is normal, she called the clinic and asked if they could give her the test results over the phone. No, they wouldn’t do it. They require her to make another trip and pay for another appointment for two minutes just to get her test. Does making extra few dollars really worth the loss of loyalty of your patients? Is that really an efficient way to run a small practice? There is always an urologist down the street who will gladly leave your result on a secure voicemail for you to access at any time. Just because you’ve always done things the same way, doesn’t mean that they work right. Listen to your patients, give them satisfaction surveys, ask for their feedback, and stay on top of new technologies in practice management. Be the kind of business, people want to switch to.
Add comment September 22nd, 2006
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