We would like to thank all of our wonderful clients for your support and referrals that helped us add more than 100 new customers throughout the first half of the year.
Our continuing growth is a direct result of great clients. The ClientTell team deeply appreciates your willingness to provide feedback, opinions, and ideas on all of our services. We take all input seriously and use it to continually improve our services. Your feedback is essentially the foundation that supports our efforts and success. So, again, thank you!
If you have a question, comment, or an idea, please feel free to email our marketing team at marketing@clienttell.net or call us at 877.244.9178. We are always pleased to hear from you.
National Cancer Institute has published a troubling study that shows mammography rates are going down in the US in most states.
The best solution the institute recommends is using a reminder system to call your patients and remind them to make an appointment for a mammogram.
At ClientTell we are commited to fighting breast cancer. It would be our pleasure to call all of your patients with a mammogram reminder call. There will be no setup fee and no charge for the script. You will only be charged your current per-call fee.
If you are interested, please contact us at 877.244.9178
We are pleased to introduce a new feature to our online control panel.
Every time you upload a patient file, you now have the option to check if we received the file and if it is correct.
Just click on “Check Sent File” from the menu on the left. You will see a list of your latest uploaded files with date and time. You can even view the files by clicking on “Get File” from the last column of the table.
One of the most difficult things for a medical practice to do is market itself to patients. More often then not, medical practices are not marketing something cool and trendy and they are not marketing something that is considerably low in cost. This can make it very tough to peak the interest of your target audience. So we have decided to post a list of some of the more obvious and often overlooked marketing tips that will certainly help in marketing your medical practice.
1. Simplicity: If the messages that you are trying to convey are too complicated, patients will not be able to comprehend your messages or they will misinterpret the messages. Statistics show that the average American reads at an eighth grade level. So, to ensure that a greater percentage of your patients will be able to read and understand the information that you present them, write your health messages at the 5th or 6th grade level. Use simple language and simple sentences.
2. Know Your Target Patients: You should research your ideal target patients. Once you have researched your ideal target patients then you can customize your marketing campaign in a manner that is specifically geared toward them. This will enable you to better convey your health messages to those who are within your ideal target patient group.
3. Accuracy: It is very important that your health messages accurately represent your medical practice. Patient loyalty and trust greatly decrease if they see any inaccuracy between what you are marketing and what they find when they come into your practice.
4. Involving Your Patients: Whether you are sending out newsletters, posting messages on your website, handing out brochures, or creating posters for patients always involve your patients. You can do this by using open-ended questions for them to ask themselves or for them to ask your employees. Open-ended questions make patients more attentive to what they are reading. These questions are great methods for making patients aware of problems they have that your medical practice can solve. This also increases patient interest and makes them better remember what they read.
We have just launched our new online lab system. Your practice can now log on to our secure website from any computer and leave lab results for patients with a single click. There is absolutely no software or special phones to install. All you need is speakers and a microphone.
In addition, patients can login to www.checkyourlabresults.com and listen to their messages over the internet, instead of using a phone. Our initial tests showed that the system is more than 50% faster than using the phone. Several clients have already started using the website and everybody loves it. And the best thing about the system is: it’s absolutely FREE. We stand behind our promise to continually enhance our services for the benefit of our clients at no extra charge.
Give us a call at 877.244.9178 to receive information on how to get started.
Last few months at ClientTell have been very hectic. We are at the final stage of testing our new online lab reporting system and it looks great. Our clients will soon be able to send messages to their patients by just using our website and a simple microphone. This is the first “completely online” lab reporting system ever created. There is absolutely no software or special phones to install. We are very proud to be on the frontier of technology and we believe that this system will change the way lab results are reported. Stay tuned for official launch date.
This new feature allows patients to see your clinic’s caller ID when they receive an appointment reminder call. This will be especially useful for your new patients, who are not used to seeing ClientTell and are less likely to screen a call when they see that it is coming from your clinic.
For more information on this feature and availability please call our office at 1.877.244.9178.
Following are the top 10 visited medical sites according to Alexa ranking (www.alexa.com). A great place to start searching for medical information.
1. National Institutes of Health (NIH)
www.nih.gov
2. Entrez-PubMed
www.ncbi.nlm.nih.gov
3. WebMD
www.webmd.com
4. MedlinePlus
www.nlm.nih.gov/medlineplus
5. Centers for Disease Control and Prevention
www.cdc.gov
6. AIDS Patent Database
patents.uspto.gov
7. WeightWatchers.com
www.weightwatchers.com
8. Walgreens
www.walgreens.com
9. Food and Drug Administration
www.fda.gov
10. Metadot Portal Server
www.who.int
Exciting news. One of our new clients, Trident Medical Center, has just informed us that our appointment reminder service has lowered their patient no-shows by 73% after just a couple of weeks use. There isn’t a better compliment than knowing that your service can really make a change. The secret to get such a result? Patient education. Tell every patient to expect a confirmation call from ClientTell, especially your new patients. Post bulletins in the waiting rooms explaining the service. Pay attention to invalid phone numbers on your reports and ask patients to update them. Eventually, as your patients get trained you will experience a huge change in your no-shows, which will directly improve your bottom line.