“With the increasing use of cell phones and txt messaging especially with the younger population, this is a very important addition that will further help with the problem of no-shows.” Says Yuri Koupenov, Marketing Manager at ClientTell. “We believe that a combination of a phone call 2 days in advance and a text message few hours in advance will completely eliminate the problem of forgetting the appointment which is responsible for half of all no-shows in the country.”

ClientTell, Inc.(www.clienttell.net) is a leading provider of automated messaging solutions for the healthcare industry. Headquartered in Valdosta, GA, ClientTell has gained a reputation for quality services and outstanding customer support. ClientTell’s innovative appointment reminder service, lab results reporting and collection calls greatly improve medical practices’ productivity and enhance the quality of patient care.

For more information about ClientTell please visit our website at www.clienttell.net or call 877.244.9178.

The new office address is:
ClientTell Inc.
PO Box 147255
Chicago, IL 60614-7255
Phone: 773-857-1590

We constantly try to improve our services and we look forward to providing you face-to-face contact and better support.

Every appointment reminder service offers a report that shows the results of each reminder call. It is very important that you keep track of your call results, as this will give you an indication of how useful the calls are. Make sure the majority of your patients are reached by the calls. As a rule of thumb your vendor should be able to contact at least 85% from all patients called. If that number is lower, determine if multiple calls are being made in case of busy lines and no-answers. In addition, check to see if the calls are spread over a longer period of time to give you a better chance of reaching your patients at home. You can do that by looking at your call times. If all of that fails you should consider switching your appointment reminders vendors.

What should you do with the appointment confirmation reports once you receive them? The first and most important category to look for is canceled calls. You should print all canceled appointments and give them to the front office staff to remove the patients from your scheduler. This will allow you to fill those empty slots the day before the appointment. This might seem apparent, but there are still thousands of medical offices that don’t use this feature and continue to overbook their patients.

The second category you should focus on is invalid phone numbers. If that percentage is high, it usually means that your front office staff is not doing a good job of entering new patient information into your practice management software. Print all patient names with invalid phone numbers and ask your receptionist to update the information when the patient comes for his or her next visit.

Lowering your patient no-show rate is hard, but will ultimately have a huge effect on your practice’s profitability. Using appointment reminders is proven to be the best single step in the right direction, however, you need to constantly monitor the results and make sure that you utilize the service to its full potential. Make lowering no-shows a priority for your clinic and involve your entire staff in the process.

Our continuing growth is a direct result of great clients. The ClientTell team deeply appreciates your willingness to provide feedback, opinions, and ideas on all of our services. We take all input seriously and use it to continually improve our services. Your feedback is essentially the foundation that supports our efforts and success. So, again, thank you!

If you have a question, comment, or an idea, please feel free to email our marketing team at marketing@clienttell.net or call us at 877.244.9178. We are always pleased to hear from you.

The best solution the institute recommends is using a reminder system to call your patients and remind them to make an appointment for a mammogram.

At ClientTell we are commited to fighting breast cancer. It would be our pleasure to call all of your patients with a mammogram reminder call. There will be no setup fee and no charge for the script. You will only be charged your current per-call fee.

If you are interested, please contact us at 877.244.9178