What does “Answered- No Response” mean on ClientTell reports?

June 19th, 2007

Answered- No response means that somebody answers the phone, listens to the entire message and chooses not to respond by not pressing 1 to confirm, 2 to cancel, or 5 to repeat. Usually occurs when a family member answers the phone and is not sure whether to confirm or cancel.

Entry Filed under: appointment reminders, collection calls