Prescription Refill Reminders Overview

Failure to fill prescriptions is a serious problem in the US. Prescriptions not filled represent an obvious loss in sales for the Healthcare industry, of an estimated $15 to $20 billion annually according to The National Pharmaceutical Council. In addition, non-compliance is attributed to increased hospital, nursing home, and doctor visits, and loss of productivity - factors with an annual in excess of $100 billion.

Educating and reminding patients is a proven solution for improving compliance. ClientTell's Prescription Refill Reminder Service will call patients at home to remind them to fill their prescription.

ClientTell uses HIPAA compliant, customized scripts to deliver the reminder message to a live person or an answering machine. ClientTell calls patients up to 10 times a day until the call is answered, between 12 pm and 8:30 pm when they are most likely to be at home. Our reminder calls reach, on average, over 90% of all patients called which directly improves prescription refills.

To learn more, please call us at 877.244.9178