Securely, 24 hours a day, view the results of your appointment reminders online. View call results in real time as they happen, including who was contacted, who confirmed, who cancelled etc. Reports can be sorted by provider, office or location. The daily schedule of every provider is available from the portal. Having this information in real time will enable you to adjust your schedule and fill the cancelled appointments as needed.
Following is an explanation of the sections found in the report.
Answered – Confirmed – Patient answers the phone and confirms the appointment.
Answered – Cancelled – Patient answers the phone and cancels the appointment.
Answered – No Response – Patient picks up the phone, but does not respond by not pressing 1 to confirm, 2 to cancel, or 5 to repeat. Usually occurs when a family member answers the phone and is not sure whether to confirm or cancel.
Answered – Invalid Response – Patient answers the phone but presses a wrong button on the receiver.
Answered – Repeated Message – Patient answers the phone and presses 2 to repeat. After the message is repeated, patient hangs up without confirming or cancelling.
Answered – Hung Up – Patient answers the phone but does not listen to the entire message and never reaches the response options.
Answering Machine – An answering machine picks up the phone. For your benefit, our system leaves the message twice in case of an interruption. No response options are given.
Line Busy – We will try to call up to 10 times a day. If your practice is calling two days in advance then we will call up to 20 times.
No Answer – No one answers the phone and the patient does not have an answering machine. We will try to call up to 10 times a day. If your practice is calling two days in advance then we will call up to 20 times.
Invalid Phone No. – Patient could not be reached, because the phone number was invalid. Usually happens when the number is lacking digits.
Out of Order – Patient could not be reached, because the phone was out of order.