A: No. We never use a computerized voice to make our appointment reminder calls. All calls are made in a warm, natural, human voice. We want your patients to feel as welcome with our calls, as they did when the calls came from your own staff.

Q: Does ClientTell require a contract?

A: No. We do not require any contracts from our clients. If our service does not work well for anyone for any reason, they may discontinue the service immediately.

Q: Is it easy to send our data to ClientTell?

A: Yes. It is extremely easy to send your data (appointment file) to ClientTell. Our support staff will provide instructions for you to generate the data file. It typically takes less than 5 minutes each day to generate and email ClientTell the file.

Q: Do we receive our reports via email or fax?

A: Either. We would be more than happy to send the report to your practice by email or fax. Email is the preferred method by most practices.

Q: Do we need to purchase any additional hardware or software?

A: No. All that is required is that your practice has software with appointment scheduling and email. ClientTell has state-of-the-art computer systems designed to make your calls.

Q: Is there any special type of technology that is required?

A: No. All you need is a medical appointment scheduler and an Internet email account.

Q: Is ClientTell HIPAA compliant?

A: Yes. ClientTell will be a business associate of a covered entity under the Privacy Standards implemented by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) when it receives or creates PHI (protected health information) in the course of providing services to the covered entity. ClientTell is indirectly regulated by the Privacy Standards by virtue of being a business associate of a covered entity according to the application of these Privacy Standards. The Business Associate Agreement would require ClientTell to use and disclose PHI in a manner that would not violate the Privacy Standards if done by the covered entity, among other things. The Privacy Standards permit a covered entity to contact its patients regarding appointments

Q: Can health care providers, use protected health information to set up appointments without the patient’s written consent?

A: Yes. The HIPAA Privacy Rule does not require covered entities to obtain an individual’s consent prior to using or disclosing protected heath information about him or her for treatment, payment, or health care operations.