West Interactive Services

Technology-Enabled Communications to Drive Patient Engagement

As healthcare consumers navigate the ever-evolving healthcare landscape, there are many opportunities for providers to connect with patients in meaningful and relevant ways. Doing so can improve care quality, increase patient engagement and drive revenue by optimizing the patient experience.

West makes it easy to deliver engagement outreach in way that’s cost-effective and scalable to even the largest patient populations. Our technology-enabled communications for scheduling and confirming appointments, providing patient feedback and more keep patients connected with providers and on track with their treatment. Combine automated phone calls, text messages and emails to design the communication strategy that’s right for your patients and your organization.