West Corporation

Posted on March 14, 2013 by West Corporation 

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dLife and TeleVox Partner to Deliver Strategic Healthcare Solutions

Integrated solution offers industry’s first one-stop diabetes behavior change program to help health plans lower healthcare costs, improve quality measures and address diabetes population health challenges

Westport, CT, and Mobile, AL, March 14, 2013dLife Healthcare Solutions, a leading diabetes behavior change solution, and TeleVox Software, Inc., a leading provider of engagement communications technology solutions, have entered into a strategic partnership. The integration of both companies’ solutions will provide health plans with an end-to-end, turnkey solution that engages members with diabetes to take action and become more engaged in successfully managing their condition.

“According to our TeleVox Healthy World research, consumers are expecting more when it comes to their healthcare, and the majority of patients prefer to be contacted via phone, e-mail, or text messages for information such as between-visit care, appointment reminders, and wellness tips,” said Scott Zimmerman, senior vice president, TeleVox. “This partnership with dLife fulfills that need specifically for patients with diabetes by increasing their engagement, visibility and direct communication with the health plan and physicians, leading to positive behavior change and added value for the member. Together, dLife and TeleVox can reach members and patients with diabetes more effectively wherever and however they want, ultimately improving recruitment, disease management and health outcomes.”

The integrated platform offers health plans best-in-class services that deliver a seamless, personalized and consistent communication program leveraging dLife’s expertise in multi-media and diabetes behavior change and TeleVox’s expertise in high-tech, human touch engagement to create a complimentary ‘surround sound’ approach. The new solution strongly supports high- touch patient engagement throughout the dLife behavior change program, and builds a close relationship with patients, which positively changes attitudes and lifestyle over time.

“We see the healthcare industry changing rapidly, with health plans and health systems seeking diabetes engagement programs that approach members as consumers as they seek their own healthcare services and increase the emphasis on improving quality outcomes,” said Sean Foster, CEO, dLife. “Based on current industry offerings, plans solicit separate entities and then need to manage multiple vendors. Messaging may be inconsistent and the experience may seem disjointed to the end consumer. Through this partnership, we can provide one-stop shopping with a program that’s turnkey and builds deep relationships with consumers from the point of first communication through completion of the program, and beyond.”

Benefits of the dLife-Televox partnership include:

  • Effective diabetes population health solution delivering a positive ROI
  • Turnkey program that fits easily within current plan infrastructure
  • True consumer-centric approach that connects to plan consumerism initiatives
  • Decrease in costs for health plans through better outcomes
  • Improvements in quality measurements, including HEDIS scores & STAR ratings
  • Increase in member engagement, activation and retention

dLife Healthcare Solutions, whose client roster includes Humana Inc., one of the nation’s leading health care and well-being companies, and Valeritas, makers of the V-Go™ Disposable Insulin Delivery Device, works closely with health plans, providers, and pharmaceutical and device manufacturers to provide a proven multimedia, multi-channel diabetes behavior change program that fits into patients’ lives. For more information on dLife Healthcare Solutions, please visit

TeleVox Software, Inc., a subsidiary of West Corporation, brings more than 20 years of healthcare experience in delivering multi-channel, interactive and customized engagement programs that move members to action for enrollment and retention initiatives, disease management programs and wellness messaging. For more information on TeleVox, please visit

About dLife Healhcare Solutions

dLife Healthcare Solutions applies evidence-based content and technology solutions built specifically for health plans and healthcare providers who want to engage their diabetes populations as consumers of their own healthcare and owners of their own condition. dLife has demonstrated positive and direct impact on health outcomes via a recently completed randomized trial performed by the Geisinger Healthcare System. Utilizing its self-care engagement platform, dLife administers diabetes education in a dosed curriculum that has proven to yield better patient outcomes, lower costs, and higher STAR ratings.

Join dLife on Facebook or follow dLife on Twitter. Watch us on dLifeTV or YouTube.

About TeleVox

TeleVox Software, Inc., a subsidiary of West Corporation, is a high tech Engagement Communications company, providing automated voice, email, text and web solutions that activate positive patient behaviors through the delivery of a human touch. TeleVox has 20 years of experience in creating a comprehensive approach that breaks through and activates people to live healthier lives. TeleVox understands that touching the hearts and minds of patients by engaging with them between healthcare appointments will encourage and inspire them to follow and embrace treatment plans. TeleVox knows personalized, ongoing patient engagement will activate positive lifestyle changes that will help people of all ages lead healthier lives. TeleVox helps healthcare professionals touch, engage and activate every single patient to live a healthier life. Supported by 24×7 customer care, TeleVox solutions are used by 18,000 healthcare organizations representing 140,000 providers throughout North America.  The company is headquartered in Mobile, Ala. For more information on TeleVox, visit

Join TeleVox on Facebook and Twitter. Visit our blog. Watch us on YouTube.

About West Corporation

West Corporation is a leading provider of technology-driven communication services. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. West’s customer contact solutions and conferencing services are designed to improve its clients’ cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or


Media Contacts

Emma Ludwin
KNB Communications – on behalf of dLife
203.504.8230 ext. 107

Kristin Jones
Jones PR – on behalf of TeleVox