West Corporation

Posted on August 14, 2008 by West Corporation 

Press Releases   


Honor Roll Hospitals List Recognizes 16 TeleVox™ Clients

Mobile, AL, August 14, 2008 — Sixteen TeleVox clients have recently been named “Honor Roll Hospitals” in the 2008 edition of U.S. News and World Report’s annual America’s Best Hospitals rankings.

As part of the 2008 America’s Best Hospitals ranking, hospitals across 16 different specialties were evaluated on numerous criteria, including reputation, mortality index and other care-related factors. A total of 5,453 hospitals were evaluated, and among those, only 170 achieved “exceptional” status in a particular category. The 19 Honor Roll Hospitals (0.34% of all hospitals evaluated) were deemed “exceptional” in at least six criteria.

“We’re pleased to see long-standing TeleVox clients such as Johns Hopkins, Mayo Clinic and Cleveland Clinic once again at the top of the list,” says Chad Greer, Vice President of Sales and Marketing for TeleVox. “At the same time, we’re eager to continue forging relationships with those —ËœHonor Roll Hospitals’ who are not yet TeleVox clients and further associate ourselves with those who excel in patient care.”

TeleVox clients have used automated messaging and/or automated lab results delivery to streamline communication with patients. HouseCalls, TeleVox’s automated messaging system, has delivered a wide range of messages for clients, including appointment reminders, recall notices and account balance notifications. Text-to-speech technology allows HouseCalls to create a seamless message by merging pre-recorded voices with patient-specific elements such as name, date, location and amount due.

Through the LabCalls lab results delivery system, TeleVox clients have eliminated much of the time and resources needed to communicate results to patients. Patients are able to access results via touch-tone phone or Internet at whatever time is most convenient for them. Providers benefit from more efficient message delivery and thorough documentation of patient retrieval.

TeleVox’s newest product, SmartReach 360, represents the industry’s only fully-integrated patient outcomes solution. SmartReach 360 analyzes data to find new care opportunities among patients and contacts those patients to schedule additional visits. At the point-of-care, SmartReach 360 provides data to assist physician decision-making. Outcomes are also quantified for use in pay-for-performance and other incentive-driven programs.

About TeleVox – Televox Software, an affiliate of West Interactive Corporation, is a leading provider of communication solutions for the healthcare industry. With 16 years of experience, TeleVox offers a full range of products, including outbound messaging and inbound IVR applications. Supported by a state-of-the-art infrastructure, TeleVox solutions resolve time-consuming communication issues associated with appointment reminders, patient notifications and patient inquiry. TeleVox has a worldwide presence in over 14,000 practices and organizations and delivers millions of messages weekly via telephone and the Internet.


Allison White
Televox Software