West Corporation

Posted on January 31, 2008 by West Corporation 

Press Releases   


T.LINK™ Online Patient Portal Eclipses the 1,000,000 User Mark

Mobile, AL, January 31, 2008 — TeleVox Software, a leading provider of communication solutions, recently announced another milestone for its T.LINK EC online patient portal. Over 1,000,000 patients and responsible parties now actively utilize T.LINK EC to communicate with their dentists and/or orthodontists.

Since its launch in 2003, T.LINK EC has grown steadily in popularity throughout the healthcare community. T.LINK EC turns a practice website into an interactive patient service tool, providing convenient online access to account and appointment information, e-mail and text message notification messages and more to patients and responsible parties. Utilizing a seamless integration with the practice management software, T.LINK EC saves work for office staff by reducing incoming inquiry calls into the practice and providing easy-to-use tools such as automated appointment reminders and e-mail newsletters that help the practice stay in constant contact with patients.

Another T.LINK EC feature experiencing tremendous growth is online bill payment, in which offices are able to collect patient payments online through their secure website. The system currently collects nearly $10 million annually in online patient payments.

Practices that use T.LINK EC have benefited from consistent product and functionality updates over the life of the product. Recent enhancements have attracted new T.LINK EC clients and improved the portal for current clients and their patients. For instance, rather than manually entering appointment information, patients can now click e-mailed reminders to automatically add appointments to their electronic calendar. T.LINK EC appointment reminders also include links to Google Maps that provide directions to the office.

“It’s no surprise that T.LINK EC has grown to have such a large user base,” says Lisa Taylor, TeleVox’s Senior Vice President of Client Operations. “We rarely encounter a practice that doesn’t see the value of adding an online element to their communication strategy. And they prefer to use the same trusted provider of their other communication systems when taking this step.”

About TeleVox – Televox Software, based in Mobile, AL, is a leading provider of communication solutions for the healthcare industry. With 16 years of experience, TeleVox offers a full range of products, including outbound messaging, inbound IVR applications, interactive website design and hosting, on-hold messaging and secure online communication portals. Supported by a state-of-the-art infrastructure, TeleVox solutions resolve time-consuming communication issues associated with appointment reminders, patient notifications, patient inquiry and practice marketing. TeleVox has a worldwide presence in over 14,000 practices and organizations and delivers millions of messages weekly via telephone and the Internet.

Allison White
Televox Software