West Corporation

Posted on July 9, 2008 by West Corporation 

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TeleVox™ Celebrates Fifth Consecutive Year in Healthcare Informatics 100

Mobile, AL, July 9, 2008 — Televox Software, a leading provider of communication solutions for the healthcare industry, today announced that it has once again been included in the Healthcare Informatics 100. This list of healthcare IT companies ranks the top 100 firms according to 2007 revenue.

Achieving its highest ranking to date at #65, TeleVox has now been part of the Healthcare Informatics 100 for five consecutive years. The company’s outstanding success in 2007 resulted in over $38 million in revenue, an increase of 19% from 2006 and up 245% from TeleVox’s debut on the list in 2004.

The companies included in the Healthcare Informatics 100 represent a broad range of specializations within the healthcare IT sector, covering everything from all-encompassing enterprise systems to very focused best-of-breed solutions.

“It’s an honor to be among the healthcare industry’s leading companies, and our inclusion in the Healthcare Informatics 100 will certainly motivate us to continue developing new products and improving customer care,” says Lisa Taylor, TeleVox’s Senior Vice President of Client Operations. “With over 16 years of experience now under our belt, we’re striving to maintain an even greater presence in the healthcare community.”

Recent product introductions have TeleVox ready to build upon its 2007 success. T.LINK EC®, TeleVox’s online patient portal, enables convenient two-way communication between practices and their patients regarding appointment notifications, billing, treatment and more. SmartReach 360® aims to improve patient outcomes by focusing on four key areas: identifying care opportunities, contacting patients, monitoring progress and quantifying outcomes for pay-for-performance and other incentive-based programs.

An affiliate of West Interactive Corporation, TeleVox serves healthcare practices, clinics, hospitals and other health organizations by providing technology that automates provider-patient communications. TeleVox’s outbound automated messaging and inbound patient inquiry systems are currently in use in more than 14,000 healthcare offices worldwide.

About Healthcare Informatics — Founded in 1984, Healthcare Informatics is the industry’s leading publication and is a vital resource for more than 40,000 healthcare IT executives who require insightful coverage and commentary to stay on the cutting edge of technology. Healthcare Informatics is a publication of The McGraw-Hill companies.

About TeleVox — An affiliate of West Interactive Corporation, TeleVox Software, based in Mobile, AL, is a leading provider of communication solutions for the healthcare industry. Since 1992, TeleVox has offered a full range of products, including outbound messaging, inbound IVR applications, interactive website design and hosting, on-hold messaging, secure online communication portals and survey delivery systems. Supported by a state-of-the-art infrastructure, TeleVox solutions resolve time-consuming communication issues associated with appointment reminders, patient notifications, patient inquiry and practice marketing. TeleVox delivers millions of messages weekly via telephone and the Internet.

About West Corporation– West Corporation is a leading provider of outsourced communication solutions to many of the world’s largest companies, organizations and government agencies. West helps its clients communicate more effectively, maximize the value of their customer relationships and drive greater profitability from every interaction. The company’s integrated suite of customized solutions includes customer acquisition, customer care, automated voice services, emergency communications, conferencing and accounts receivable management services. Founded in 1986 and headquartered in Omaha, Nebraska, West has a team of 29,000 employees based in North America, Europe and Asia. For more information, please visit


Allison White
Televox Software