West Corporation

Posted on August 19, 2013 by West Corporation 

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TeleVox Joins Greenway Online Marketplace With HouseCalls Certified API Solution

August 16, 2013, Mobile, AL — Televox Software today announced that the HouseCalls automated messaging solution has joined the Greenway Medical Technologies online Marketplace as a certified API solution for users of Greenway’s PrimeSUITE platform.

As a Marketplace certified API solution, HouseCalls has been proven to deliver value-added interoperability with the Greenway PrimeSUITE electronic health record (EHR) and practice management solution, supporting providers in delivering high-quality, cost-effective care.

Greenway customers will now be able to have appointment reminder notifications delivered to patients without intervention from the practice staff. Patients can respond to the notification to confirm the appointment, cancel or request to speak with the staff. HouseCalls notifications are delivered via voice call, email and text message and can contact patients during early evening hours when patients are 20% more likely to respond to messages than staff outreach delivered during the business day.

“Membership in the Greenway Marketplace with our certified HouseCalls solution showcases our expertise in breakthrough healthcare IT solutions and demonstrates our interoperability to Greenway customers,” said Scott Zimmerman, TeleVox president. “Our plan is to accelerate our customers’ success by serving as technology providers that ready them for forthcoming transformations in healthcare models.”

“The Greenway Marketplace API Certification program was developed to foster collaboration and speed and simplify the adoption of innovation, helping our customers easily evaluate and select integrated products that add value to their PrimeSUITE solution,” said Jared Lisenby, Greenway vice president of business development. “We’re pleased to partner with TeleVox for mutual promotion of HouseCalls through the Marketplace to our customers who seek the interoperability and functionality that’s essential to successfully navigating the future of healthcare.”

Televox Software, a subsidiary of West Corporation, is a high-tech Engagement Communications company, providing automated voice, email, text and web solutions that activate positive patient behaviors through the delivery of technology with a human touch. TeleVox has more than 20 years of experience in creating a comprehensive approach that breaks through and activates people to live healthy lives. TeleVox understands that touching the hearts and minds of patients by engaging with them between healthcare appointments will encourage and inspire them to follow and embrace treatment plans. TeleVox knows personalized, ongoing patient engagement will activate positive lifestyle changes that will help people of all ages lead healthy lives. TeleVox helps healthcare professionals touch, engage and activate every single patient to live a healthy life. Supported by 24×7 customer care, TeleVox products and services are used by 18,000 healthcare enterprises and more than 140,000 providers throughout North America. The company is headquartered in Mobile, Ala.

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Allison Hart
Televox Software