West Corporation

Posted on September 2, 2008 by West Corporation 

Press Releases   


UPMC Uses TeleVox™ HouseCalls™ to Transform Collections Process

Mobile, AL, September 2, 2008 — TeleVox Software, a leading provider of communication solutions, recently released a case study highlighting its success in working with the University of Pittsburgh Medical Center (UPMC) to resolve patients’ outstanding account balances.

Since implementing TeleVox’s HouseCalls automated messaging system in October 2007, UPMC has increased cash collections by 290%, representing more than $2.6 million annually.

Adoption of the HouseCalls system also resulted in a more efficient method for contacting patients. UPMC has experienced a 646% increase in completed outbound calls each month. They have also been able to reallocate 9 FTE (full-time employee) positions to other areas of focus.

“Since the implementation of HouseCalls, we have been able to notify more patients regarding their outstanding balances with fewer resources, and at the same time, dramatically increase cash flow,” says Diane Allen, Project Manager, Patient Business Services for UPMC Physician Services. “We are pleased with the product and the results.”

To obtain a copy of the full study, please click HERE, contact TeleVox at 1-800-644-4266 or e-mail to

About UPMC — The University of Pittsburgh Medical Center is the largest integrated healthcare system in Pennsylvania and one of the leading nonprofit medical centers in the country. A $7 billion, 48,000-employee organization, UPMC is the largest employer in western Pennsylvania. It spans the full spectrum of healthcare delivery with its network of 20 tertiary, specialty and community hospitals and 400 outpatient sites and doctors’ offices.

About TeleVox – Televox Software, an affiliate of West Interactive Corporation, is a leading provider of communication solutions for the healthcare industry. With 16 years of experience, TeleVox offers a full range of products, including outbound messaging and inbound IVR applications. Supported by a state-of-the-art infrastructure, TeleVox solutions resolve time-consuming communication issues associated with appointment reminders, patient notifications and patient inquiry. TeleVox has a worldwide presence in over 14,000 practices and organizations and delivers millions of messages weekly via telephone and the Internet.


Allison White
TeleVox Software