West Corporation

Posted on October 22, 2008 by West Corporation 

Press Releases   


Vox On-Hold™ Celebrates 5,000 Customer Milestone

Mobile, AL, October 21, 2008 — TeleVox Software, a leading provider of communication solutions for the healthcare and commercial industries, recently celebrated a milestone for its Vox On-Hold™ on-hold messaging system. Over 5,000 organizations have now added Vox On-Hold to their communication strategy.

Taking advantage of the inevitable hold time individuals experience when calling a business, Vox On-Hold mixes customized messages and music to educate, inform and entertain callers. Organizations often use the system to further their marketing and service initiatives. From introducing new treatment options and services to offering information on a variety of related topics, Vox On-Hold has drawn rave reviews from both callers and businesses.

“The overwhelming response of our patients to Vox On-Hold is that they love it, and they often ask to be put back on hold to get the rest of the information”, says Leah Arteaga, Office Manager at Brookline Village Dermatology in Brookline, MA. “It sure beats sitting on hold listening to elevator music.”

Kelly Dishongh, Marketing Director at Greenbrier Dental Center in Chesapeake, VA, has similar praise for Vox On-Hold.

“As much as we hate to put patients on hold, it has made their wait soothing and informative,” says Dishongh. “We tried using CDs or radio for our on-hold background for years, and it was just not as reliable or of the same quality.”

Vox On-Hold customers also benefit from TeleVox’s much-applauded service department. Scriptwriters work closely with clients to compose messages specific to the business, staff, specialty and services. Once those scripts are in place, Vox On-Hold productions are developed using professional voice talent.

TeleVox expects to see exponential Vox On-Hold growth in the near future, as the increasing number of clients results in increased referrals as well.

“As we continue to refine and improve Vox On-Hold technology, more and more businesses are realizing the system’s value as a marketing and customer service tool,” says Chad Greer, Vice President of Sales and Product Marketing for TeleVox. “Since the system can be customized for healthcare, commercial or virtually any other setting, the sky’s the limit for Vox On-Hold.”

About TeleVox
Televox Software, an affiliate of West Interactive Corporation, is a leading provider of communication solutions for the healthcare industry. Since 1992, TeleVox has offered a full range of products, including outbound messaging, inbound IVR applications, interactive website design and hosting, on-hold messaging, secure online communication portals and survey delivery systems. Supported by a state-of-the-art infrastructure, TeleVox solutions resolve time-consuming communication issues associated with appointment reminders, patient notifications and patient inquiry. TeleVox has a worldwide presence in over 14,000 practices and organizations and delivers millions of messages weekly via telephone and the Internet. To learn more about Vox On-Hold, contact TeleVox by calling 1-800-644-4266, e-mailing or visiting


Allison White
TeleVox Software